General
| Question | Answer |
|---|
| What is Helios Digital Gold? | Helios is a reserve-aware digital gold platform that combines physical gold custody, digital certificate issuance, and membership infrastructure into a single system. It is not a brokerage, exchange, or financial advisory service. |
| Is Helios a cryptocurrency? | No. Helios issues gold-linked digital certificates backed by physical reserves. Certificates are minted as NFTs on the Polygon blockchain for provenance and transparency, but they are not speculative crypto tokens. |
| When does Helios launch? | The planned platform launch is June 1, 2026. The pre-launch period (April–May 2026) is for founding member onboarding and infrastructure finalization. |
| Who is Helios for? | Anyone interested in structured gold access — from first-time investors starting at $250 to institutional participants at $250,000. The platform serves individuals, families, advisors, and institutions. |
Membership & Pricing
| Question | Answer |
|---|
| How much does membership cost? | Helios Club membership is $99.95 one-time. This includes .helios namespace, wallet provisioning, dashboard access, and Gold Desk eligibility. Membership is included in all premium tier commitments. |
| What are the premium tiers? | Two categories: Founding Access ($250–$5,000) with 5 tiers for all investors, and High Net Worth ($25K–$250K) with 4 tiers for private/institutional participants. See the Premium Access Guide for full details. |
| Can I upgrade later? | Yes. Club members can upgrade to any premium tier at any time. Your $99.95 membership fee is credited toward the premium commitment. |
| Are there recurring fees? | Membership and founding access tiers are one-time commitments. Some platform services may carry usage-based fees that will be disclosed transparently. |
Wallets & Certificates
| Question | Answer |
|---|
| What wallets do I get? | Every member receives three wallets: Primary Smart Wallet (certificates), Vault Wallet (long-term storage), and Operating Wallet (daily transactions). Additional vaults (family, business, strategic) are available. |
| What blockchain does Helios use? | Helios deploys on Polygon PoS — a high-speed, low-cost Ethereum layer-2 network. All certificates, namespace registrations, and wallet operations occur on Polygon. |
| Are certificates backed by real gold? | Yes. Every certificate issued through the Gold Desk is backed by a documented physical gold reserve. Reserve ratios are published quarterly with third-party attestation. |
| Can I sell or transfer certificates? | Certificate transferability will be available through the platform's secondary market at launch. Transfer rules are subject to compliance requirements and platform terms. |
Security & Compliance
| Question | Answer |
|---|
| How is my identity protected? | Helios uses bank-grade KYC verification, encrypted data storage, and .helios namespace privacy. Your personal information is never shared or sold. |
| Is KYC required? | Yes. All members must complete identity verification to access Gold Desk features, wallet operations, and certificate issuance. This is a regulatory requirement. |
| What if I lose access to my wallet? | Your wallets are linked to your .helios namespace and can be recovered through the platform's secure recovery process. Hardware wallet backup is recommended for premium-tier holdings. |
| Is Helios regulated? | Helios operates within applicable securities, commodities, and digital asset regulations. The platform maintains internal compliance infrastructure and works with legal counsel to ensure regulatory alignment. |
Referral Program
| Question | Answer |
|---|
| How do referrals work? | Share your unique referral link. When someone signs up and completes membership, you earn a 20% credit ($19.99). Multipliers increase at 3, 5, and 10+ referrals. |
| What can I do with referral credits? | Credits can be applied toward premium upgrades, certificate acquisitions, vault activations, and future marketplace features. |
| Is there a limit to referrals? | No cap on the number of referrals. Higher referral counts unlock enhanced multipliers and additional network features. |
Gold Desk & Issuance
| Question | Answer |
|---|
| What is the Gold Desk? | The Gold Desk is the operational core of Helios — where reserve-aware infrastructure, gold-linked issuance pathways, and member access converge. It is not a trading terminal. |
| When can I buy certificates? | Gold Desk activates at platform launch (June 1, 2026). During pre-launch, founding members can secure their position and prepare for Day 1 access. |
| What is the minimum certificate size? | Standard certificates start at $250. Premium and institutional certificates have higher minimums based on your access tier. |
For questions not covered here, use the Ask Helios AI assistant available on every page, or contact the operations team through the platform contact form.
